ProductsAgent and Agentless

January 14, 2020

When it comes to Augmentt Discover, we believe in flexibility and power.

Augmentt Discover can collect SaaS usage data using both an Agent and Agentless model.

Here is a quick FAQ to help you differentiate the two options:

 

Agent

  1. What is it?
    • A lightweight agent that resides on the local machine and captures all browser-based SaaS usage.
  2. Ideal use case
    • RMM agent is already deployed to allow easy scripted deployment of the Augmentt agent in order to collect SaaS usage data from each employee’s individual machine.
  3. Best use for
    • Drilling into employee specific SaaS usage data.
  4. Deployment
    • Deployed via GPO or RMM.
  5. How it works
    • Maps each individual user’s browser history to the Augmentt master list of SaaS applications and provides our default category, as well as productivity and risk scores.
  6. Pros
    • Easy to deploy via RMM or GPO.
    • Provides granular user-based SaaS usage data.
  7. Cons
    • Today’s version only works on Windows-based systems*
    • Will only look at browser-based traffic, not applications installed locally which access the internet.
  8. Summary
    • Best to use the Augmentt Agent if you are looking for individual user’s SaaS data.
    • Easiest to deploy via RMM scripting and only slightly more effort via GPO.

 

Agentless

  1. What is it?
    • Cisco Umbrella log file analysis.
  2. Ideal use case
    • Performing a quick assessment of a customer environment where deploying the Augmentt agent would require customer approval or otherwise take longer to deploy.
    • When you need to capture 100% of SaaS usage data including desktop applications (e.g., Dropbox) or website plugins/3rd party data that are not shown in browser history.
  3. Best use for
    • Generic Company-level SaaS usage data
  4. Deployment
    • Connects directly to Cisco Umbrella log files (via file upload, email or log files stored in AWS S3)
  5. How it works
    • Looks at all web traffic, regardless of if it came from a browser or not and compares to the Augmentt SaaS master list.
  6. Pros
    • Very easy to set-up and provides complete SaaS usage data (beyond just browser data)
    • Works regardless of operating systems or web-browser
  7. Cons
    • Most of the traffic captured is anonymous.
    • The SaaS usage data can be “noisy”. The log files capture multiple entries for each site visited (double counting) and in addition to capturing the SaaS app itself, the logs will capture the many plug-ins that each application has (e.g., User only visits Salesforce but the logs include the 10 supporting apps that are integrated to Salesforce such as helpdesk, chat app, heatmapping, etc.)
  8. Summary
    • Best to use agentless if you already have Cisco Umbrella deployed and you are looking to quickly collect high-level SaaS usage data.

 

To learn more about Augmentt and to start a free trial, please click here.

Derik Belair

As President and CEO, Derik leads the vision, strategy and growth of Augmentt. Prior to founding Augmentt, Derik was the Vice President at SolarWinds, leading the digital marketing strategy for SolarWinds’ Cloud division. Derik has been working in the channel for over 20 years, starting his career as a channel sales rep at Corel Corp. and eventually becoming the first employee at N-able Technologies in April of 2000.

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Unit 102
Kanata, Ontario
K2K 3K2
(fax) 647-372-0393

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