SaaS ManagementHow to streamline 80% of M365 requests

July 15, 2021

If you’re an MSP managing Microsoft 365 for clients, you can put those hoops down. You no longer need to jump through them.

MSPs at the helm of M365 know all too well how managing the daily influx of requests can become a job in itself. But must it be that way? Should MSPs need to leap through those proverbial hoops to stay on top of provisioning new users, password resets, etc., while worrying about security breaches, bracing for the impact of human error, and struggling to match the right tech with the right task?

Thanks to the Augmentt Engage platform, the answer to that question is resounding and confident no.

We’re proud of how Engage gives MSPs using M365 a game-changing set of tools such as least privileged access. This means they can neatly streamline the 80-90% of daily requests as Level 1 and channel the more complex tasks to the appropriate higher-level engineer.

Adding tools may seem complex, but the beauty of Engage is in its simplicity. The platform was designed to help accelerate management of M365 and other SaaS with streamlined provisioning, simpler daily user management, and improved security—all of which adds up to increased productivity.

Let’s look at it another way. Because Engage lets MSPs easily manage the provisioning/de-provisioning in M365, it also lets them reduce risk and, ultimately, scale up operations and productivity in a seamless fashion without adding resources.


See how it all fits together?


M365 management takes on a much different feel with Augmentt Engage. MSPs now command pre-defined industry best-practice workflows for consistent onboarding/offboarding without costly errors.

Again, the simplicity is key. The Engage multi-tenant interface ensures that MSP techs aren’t wasting time sifting through tabs. Techs also have quick access to company and employee details, enabling them to process user management requests efficiently and, yep, without compromising security.

User churn on SaaS is a growing challenge, of course. MSP techs can leverage Engage to quickly onboard users, modify their licenses, reset passwords, and block or offboard if need be. And because any level of technician can help close tickets, it lets MSP solve the majority of Level 1 instances much faster than using the Microsoft portal.

So, no more hoops to jump through. Our Engage platform really is that much of a game-changer.

Learn more about Augmentt Engage.

Derik Belair

As President and CEO, Derik leads the vision, strategy and growth of Augmentt. Prior to founding Augmentt, Derik was the Vice President at SolarWinds, leading the digital marketing strategy for SolarWinds’ Cloud division. Derik has been working in the channel for over 20 years, starting his career as a channel sales rep at Corel Corp. and eventually becoming the first employee at N-able Technologies in April of 2000.


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