We all know that IT is moving to the cloud at an incredible rate, and that 85% of businesses are leveraging SaaS to improve employee and corporate performance.
Most MSPs are doing a fantastic job at monitoring, securing and administrating all of that traditional IT, but what about the modern IT? All of those SaaS applications that are being used within the customer’s environment but also by all of the remote employees.
Customers need help securing and optimizing those applications. This dramatic change in IT has created a massive new revenue opportunity for MSPs in Managed SaaSOps.
It is not an easy task and some of the MSP problems encountered involve SaaS discovery, SaaS spend management, security and compliance, just to name a few.
So how do you successfully build managed SaaSOps into your business?
Video Transcript
Hear Augmentt’s Co-Founder and Chairman, Gavin Garbutt, talk about the seven easy steps to build a Managed SaaSOps practice.
Step 1: MSP Leadership must decide if SaaS is a critical part of the customers IT stack.
Step 2: Choose the right vendor that has the right technology stack, white glove support, sales and marketing support, and affordable pricing. Augmentt will provide all of the above: an easy to use multi-tenant SaaS Application Management platform, white-labeled supplemental services delivered via Augmentt Assist, complete SaaS Administration training program via the Augmentt Academy, and a special freemium to help you get started.
Step 3: Do initial SaaS Audit for 1 or 2 lead customers to show all Shadow IT, security and compliance risks, duplicate apps, unused licenses, SaaS cost savings, and suggest improvements to SaaS Stack.
Your audit recommendations will need to include how to optimize SaaS stack to help improve employee and corporate performance and offer SaaS Monitoring Services to ensure ongoing SaaS Security, Compliance & Cost Optimization.
Step 4: Build a case study based on the audit results that will help position you as a thought leader and the right partner to help businesses modernize and optimize IT. Roll out two more customers and continue to win more business and over the year you can convert customer into not just traditional managed services but also manage SaaS services.
Step 5: Sell administration services and help your clients administer, set up and configure the SaaS applications.
Step 6: You can now get into SaaSOps and start managing all the operational and security tasks.
Step 7: As your MSPs SaaS expertise increases, upsell SaaS Management Services for desired SaaS applications and start to manage, secure and optimize your customers’ entire IT stack. Become the trusted advisor they need you to be.
What results can you expect after 12 months?
- Build Industry Leadership Expertise and become the Trusted Partner for SaaS Management
- Create new revenues streams for SaaS monitoring, management and optimization
- Collect SaaS data across all customers to help guide the direction of the MSPs and the clients
- Helping Clients align IT with their Business Goals & Objectives
- MSP is ready to start to OPTIMIZE SaaS
